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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
439 ratings and 217 comments received in the last 90 days.
15 April 2024
Amber shown us how to use the car really well and made sure we fully understood before we left.
12 April 2024
When we were collected the car they come outside and talk to us through everything set the BMW up on iPhone made picking up the car very easy
05 April 2024
Painless process to select and order the car. Although it took quite a while to arrive I was kept informed of the progress.
05 April 2024
Friendly staff , relaxed professional envirinment
03 April 2024
The service was friendly and efficient. I was kept fully up to date with the process of sourcing a car to meet my requirements. Delivery was prompt and with contracts signed/ completed online the whole experience was efficient and timely.
03 April 2024
Knowledge/helpfulness/expierience second to none
31 March 2024
Being someone who does not like haggling I found the process of getting the deal and costing a bit awkward. A company like BMW should be offering the best deal possible without the haggling. Felt that the dealer was trying to get as much as it could
20 March 2024
First class support from Frank Martone and everything was explained in an easy to understandable way, Frank always goes the extra mile and even arranged a courtesy car over the weekend whilst we waited to complete the sales paperwork
20 March 2024
After my initial experience with the used car sale team being somewhat underwhelming, the new cars sales team and Alex Robinson in particular, ensured that my decision to stick with BMW, and purchase my new car went as smoothly as i would expect.
15 March 2024
Good and informative about the car
14 March 2024
Buying on 1st March was hectic.
08 March 2024
Pick up was dead easy, in and out within the hour.
08 March 2024
The car unveiling was good, made it feel special
07 March 2024
Good service
06 March 2024
As above - again Stephen made the transaction seem free but not rushed - just a lovely experience
06 March 2024
Kept informed at all times. Very smooth process during purchase and delivery of the car.
06 March 2024
As above - Stephen was very good, patient, and helpful.
06 March 2024
Very good
06 March 2024
Everything about the car was explained very well and the sales team were very friendly and helpful.
03 March 2024
This is my fourth purchase at this BMW centre and this is because they are thorough and efficient.
28 February 2024
Stephen was very helpful and I love my car
27 February 2024
Even though there was a delay on my car getting delivered Amber always kept me updated by emailing me or contacting me via telephone.
24 February 2024
Neil kept me informed and was totally professional
23 February 2024
Friendly informative staff who kept me upto date at every step
22 February 2024
Lots of time given to me
24 April 2024
They go over and beyond in relation to customer service and taking care of us. They also fix our problems promptly and efficiently.
24 April 2024
Excellent service throughout. Helpful and friendly staff in particular Dawn on the service department who went about and beyond to fit my car in At short notice.
23 April 2024
Booked car in with Williams call centre with some request, all requests were carried out my car was collected on time
22 April 2024
I have no complaints
21 April 2024
My problem was fixed so quickly. Excellent customer service. On arrival I was greeted by a friendly member of staff.
21 April 2024
Staff were very polite and made the process easy.
21 April 2024
I was looked after on the day by Dawn Caudwell who was brilliant.
21 April 2024
Good customer service
20 April 2024
Very happy with the work done but although I knew the cost in advance the £145 diagnostic cost was expensive for something which I felt was known either in advance or very quickly given it was a leaking air bag
20 April 2024
The service was just above average
20 April 2024
Very professional
20 April 2024
Everything was good ??
19 April 2024
I booked a slot with a cover vehicle but due to an admin error, a vehicle was not available. Unfortunately, this is the 2nd time this has occurred out of the 3x times I've had service with BMW Williams. My rating reflects a 66% failure rate on this.
19 April 2024
Quick service
18 April 2024
Dawn Caudwell provide an amazing service and was at hand every step of the way, whilst navigating a difficult a difficult warranty claim. Despite the third-party claim being unsuccessful the service and communication I received made up for it.
18 April 2024
The issue I had was resolved and I was regularly updated throughout the process
16 April 2024
Very Helpgful, kept in touch about about the progress of the repair at each stage.
16 April 2024
Each time the app alerts that the car is needing work, I book and given a cost for the work via app. By the time I drop the car off or have the appointment confirmed the prices is always more. The staff don't seem to care much as to why its different
16 April 2024
Service reception good, obviously following a script for the EGR. Will take car to independent BMW specialist.
16 April 2024
Would have given it 4 stars but the service adviser had to be prompted by myself to seek advice!
15 April 2024
MOT and work was fine - but when I came to collect the car I was left waiting for a long time. I spoke to 3 different members of staff, and was told to wait in the waiting area and it seemed like I was forgotten. Took ages to just pay and collect
15 April 2024
Service agent excellent
15 April 2024
I received an in-car message to get my front brakes replaced. I bought the car end of Oct. Sales said they couldn't do anything because it was more than 2 months. I assumed the brakes and everything else would be in good condition
15 April 2024
Because the person who dealt with me promise he would contact me for a part l think its for my exhaust a cap and he said it would only take about 10-15 minutes to put on and l have not heard anything. I came for a service on my car.
14 April 2024
Problem is not sorted.
14 April 2024
Excellent service from all staff.
14 April 2024
Speedy, easy. Excellent customer service.
14 April 2024
Tried other dealerships and none get close
14 April 2024
Friendly staff Welcoming Professional
13 April 2024
No issues. Job carried out in the time given.
13 April 2024
No paper work given when I collectedy car. The man just briefly told me what the mechanics had done as he walked me out
12 April 2024
Complete satisfaction
12 April 2024
Greeted immediately on arrival, really quick service, everything explained well, and car was ready far earlier than expected, washed and vacuumed. Great service as ever from Williams.
10 April 2024
Great service, friendly staff.
10 April 2024
Service carried out quickly, but was told vehicle would be washed before collection, but had not been carried out.
10 April 2024
It all went well.
09 April 2024
Simply the staff were extremely attentive and couldn't have made me feel and more valued. Thank you.
09 April 2024
Didn't address all of the issues i was having pre service Weren't really listening whilst booking's
09 April 2024
Great service and advice
09 April 2024
Very efficient service all round. I dealt with a lady called Dawn who was really nice and helpful throughout.
08 April 2024
The service team at the garage were most helpful (I was assisted on the day by Tom who was partucularly understanding of my needs and concerns). After a thorough check and test drive the fault reoccurred and a part was ordered and fitted.
08 April 2024
1. I received a vehicle health check on Thursday 21st March which stated that my front break pads were 50% worn. Despite recently having them changed and having only driven 676 miles. 2. A 3rd party has driven into my car while at the dealership
07 April 2024
Job done in good time. Kept informed.
05 April 2024
kept me informed what was happening, when my car had to stay overnight they offered to pay for taxi's to support me getting around the next day until my car was ready for collection.
05 April 2024
Antony gave a first class service.
05 April 2024
Andy Palmer is a very approachable and friendly. The warmth and welcoming nature is commendable! Wish Andy is there every time I go there Thank you.??
03 April 2024
Very satisfied
03 April 2024
Carried out service and kept me posted along the way via text
03 April 2024
i came in with an issue, and with the help of the team it was resolved quickly and i was on my way again.
03 April 2024
Good service provided.
02 April 2024
From booking a service, to changing the drop-off time, to collecting my car - it couldn't be better. Eloise greeted me with a warm and professional manner and explained the process. Collecting my car went smoothly and the cost was exactly as agreed.
01 April 2024
Prompt service. Loan car had no charge and extremely low fuel, less than 50 miles range
01 April 2024
very satisfied with the way my car was looked after, washed and cleaned, excellent customer service
01 April 2024
Excellent service from Williams as always. On this occasion the car was in for its MOT and a service. Very helpful on the day as they collected and delivered the car due to illness. Thank you Williams! Wold recommend them without hesitation.
01 April 2024
Whilst waiting 4 hours at Williams I found the coffee and soft drinks rather nice
01 April 2024
Very easy, friendly and professional service. Thanks.
31 March 2024
Always go beyond what is expected.
31 March 2024
Very good service.
31 March 2024
I dropped my cey of at the kiosk. I received a text to say it was ready to collect. Can't fault that
31 March 2024
I've already said incompetent
31 March 2024
Just the wait at the service point
31 March 2024
Very professional front of house service
30 March 2024
Manny managed timing expectations, realities in costs and equally the service that was offered. Honest, transparent and managed expectations throughout the sales process.
29 March 2024
Unfortunately my car developed a restraint system fault shortly after purchase (2 months ago). The car has been back to the workshop 3 times as the problem has proved very difficult to solve despite reprogramming being done and kept reoccurring.
29 March 2024
I called three times, on a Thursday. They promised each time to call back which they never did.
28 March 2024
Was taken care of straight away,easily checked in,car was taken straight in checked and cleaned afterwards and returned,brilliant
28 March 2024
Great service and leave of mind
28 March 2024
I booked in (after being called) for a MOT but this has not been included in my booking - this was concerning but Anthony dealt with it really well & got it sorted for me.
28 March 2024
Excellent service!
28 March 2024
Said you would contact BMW directly about a good will gesture, not my request but yours but didn't bother
27 March 2024
Excellent communication all the way through and great experience.
27 March 2024
See above
26 March 2024
Had to constantly chase up for warranty work prior to part exing vehicle. Took too long and still no resolution. Had to take a hit on valuation as a consequence
26 March 2024
Nothing was too much trouble kept fully informed about the progress on my car and the cost
26 March 2024
Bit annoyed that they pulled a nail out of my tyre without asking first. Luckily it hadn't gone all the way through if it had, i would have either had to pay for a new tyre then and there or tried to get home on a flat.
26 March 2024
Great service staff
26 March 2024
Generally good and sympathetic was Anthony. However, the promised invoice has still not been received following payment at the time, nor the sheets that normally indicate vehicle status
25 March 2024
Not charged for work which didn't need doing
24 March 2024
We were able to relax with a coffee and cake whilst the work was carried out.
24 March 2024
Smooth & efficient well looked after
24 March 2024
Very professional and simple, smooth process.
24 March 2024
I was charged £54 for a MOT. Discovered later the MOT was available for £35 if I booked MOT online. At no time was this information made available to me when I booked the MOT nor when I paid for it ! Very disappointing.
23 March 2024
Eloise and Ben are a real credit to the company. Service like they provide will keep me going back
21 March 2024
Welcoming and efficient
20 March 2024
Received first class service, Ms Dawn service advisor was very friendly, very helpful, kept me updated and followed up with me throughout the day.
20 March 2024
Friendly, effecient and knowledgeable
19 March 2024
Worst experience at a BMW dealership
19 March 2024
Quick efficient, and a clean car when it was ready.
19 March 2024
See above
19 March 2024
Completed all work as expected
19 March 2024
The service we received
19 March 2024
Great service, all went smoothly.
19 March 2024
BMW STOCKPORT DAMEGED MY CAR . GIVE ME MY CAR BACK WITH NO WARNING IT WAS DANGROUS TO DRIVE. IN RESULT OF THIS I BROKE DOWN WITH MY 3 YEAR OLD IN THE CAR .
19 March 2024
Completely satisfied - the team who dealt with my service this month were brilliant - thank you.
19 March 2024
See above
19 March 2024
Quick and efficient
19 March 2024
Emma was very helpful
18 March 2024
All problems solved, car serviced. Returned cleaned and valeted . Fist class service.
18 March 2024
I have not faith in what the technicians say. The car is not fixed.
18 March 2024
As above.
18 March 2024
Staff made me feel very welcome & also made me feel very comfortable and a valued customer.
18 March 2024
Tyres needed changing and they didn't have the tyres
17 March 2024
All good, apart from I was told a 90 min wait and was waiting over 3 hours. I do think you should keep customers updated as I had plans, rather than sitting not knowing when your car will be ready, it would be nice if you came and said there is delay
17 March 2024
I asked for my car to be cleaned inside and out. I also collected it right at the end of the day so there was time for sure. The inside wasn't cleaned. The outside was done poorly as there were bird poo and mud marks remaining despite if being wash
16 March 2024
I'd like clarification on whether or not the tyre repair was done. Emma, the young lady I originally dealt with was excellent and the lady who served me on collection was very good, too, but I'm concerned that perhaps the repair hasn't been done.
16 March 2024
becoz my recent experience wasn't good i couldnt work three days due to bmw customer service so this i loose three days money
15 March 2024
Digital booking didn't work for me, so have stuck to booking by phone.
15 March 2024
Clear messages and update on work status
14 March 2024
Really helpful! My handbrake was stuck on my M5 whilst I was out shopping. Andy in the service department was very helpful and they were able to run a diagnostics through the computer system. The car was booked in and sorted within a couple of days.
14 March 2024
Quality of repair was of a high standard.
13 March 2024
See above
13 March 2024
Well managed and planned, treated well by staff
13 March 2024
service done in the time quoted
12 March 2024
Always feel welcomed by the front of house team, and service completed quickly and efficiently
12 March 2024
Jin was very helpful and explained everything step by step, Overall had a great experience.
12 March 2024
The service experience at Williams Stockport was great. From the moment my car was booked in, to the time that I collected my vehicle, they were very helpful. They were in constant communication although the process took longer than I'd hoped for.
11 March 2024
I had no issues, everyone was very helpful, I felt looked after.
11 March 2024
The team are always very helpful and informative.
11 March 2024
Very helpful and professional service.
11 March 2024
Excellent service
11 March 2024
No issues and a professional service
11 March 2024
Comfortable work area for me to continue my work while my car was being seen to and the little touches like breakfast and asked if i want lunch makes the difference
10 March 2024
Timely and convenient
10 March 2024
Not great for BMW, I received no phone call after
10 March 2024
They dealt with my issue in very professional matter.
10 March 2024
I think the costs are a bit higher than i was expecting
08 March 2024
Dawn was friendly, professional and brilliant, she kept us informed of all progress with the car. Dawn is a credit to BMW.
08 March 2024
The problem relating to my speaker had been an ongoing problem, Tom go the repair and claim through very quickly and dealt with all issues and logged everything that was crucial to my claim.
08 March 2024
All my needs were met
08 March 2024
Excellent service
08 March 2024
They have damaged my allow wheel and not returned my call to address this
08 March 2024
Job done exactly as promised
08 March 2024
The staff and facilities where excellent.
08 March 2024
Excellent service couldn't fault it
08 March 2024
Overarching reasons mentioned above. 3 visits to sort a sound problem under warranty (3 days). Promises of loan vehicles...only then to state the work would have to be booked in months later when a car available. Very costly for myself.
07 March 2024
Good and quick response
07 March 2024
Great communication
07 March 2024
My issue was fixed
06 March 2024
Absolutely cannot fault the service, the team were incredibly helpful and got me back on the road quickly. I was in a bit of a tight spot as I had an urgent appointment and the team arranged for my repair to be made quickly. Friendly and helpful
06 March 2024
Service by Kim and his team is exceptional.
06 March 2024
Very welcoming and friendly staff. Nothing too much trouble
04 March 2024
Good service
04 March 2024
All staff were very helpful professional and knowledgeable
04 March 2024
there was disappointment initially but at the end all went good and impressed with the services
04 March 2024
Never had any problems at BMW stockport. Always helpful.
04 March 2024
Service dept , fantastic got me back on the road within an hour.
04 March 2024
Everything worked well and was done promptly
04 March 2024
Tom, in the services department was very helpful, kind and gave great advice. Process from start to finish was smooth and very transparent.
04 March 2024
Williams did everything right.
04 March 2024
The went through its MOT and wiper change while I waited.
04 March 2024
Everything was completed within the timeframes and I was kept up to date
03 March 2024
All done on the day including extras I asked for on the day.
02 March 2024
When I checked my car in for it's MOT I reported that the steering felt vague but inspection identified no issue. I've since found that the recent SW upgrade had reset the steering from Sport to Comfort.
01 March 2024
Booked in for waiting appointment but car still awaiting attention after thirty minutes
29 February 2024
Nothing to complain sbout
29 February 2024
Based on this experience. I got an appointment quickly. They fixed the problem quickly. Whilst waiting I had nice coffee and the service advisor Dawn Caduwell was brilliant.
29 February 2024
Very friendly,accommodating. Helpful to everyone . Very pleasurable experience.
28 February 2024
The problem was investigated, diagnosed and so far has seemed to have fixed the problem.
28 February 2024
Professional service, kept informed all the way through
28 February 2024
Frank is always so friendly, helpful and accommodating.
28 February 2024
The staff were very efficient and helpful
28 February 2024
They did what was necessary in the agreed timescale
28 February 2024
All work completed on time and even the car washed
27 February 2024
Staff really friendly, service and price fine but the post service car clean was poor.
27 February 2024
The customer service people happy and very helpful.
27 February 2024
Great customer service leading up to and following the service, and despite me incorrectly thinking I had been given a token for a free valet, you still gave my car a full valet anyway. It looked like new when I collected it!
27 February 2024
Always have a super experience whenever I visit
27 February 2024
My car been looked after very well , excellent service
27 February 2024
Really good service from start to finish, upfront and honest to deal with and kept promises made throughout the process with regular updates on progress
26 February 2024
Friendly staff. Kept me updated.
26 February 2024
'Courtesy car' either belonged to a member of staff or was being used by a member of staff as it was full of personal belongings and there were house keys attached to the car key..
26 February 2024
Professional with great service
26 February 2024
As above
26 February 2024
Andy and the service team never fail to go above and beyond for their customers. I was seen immediately and as always the service provided was fantastic. Help and advice is always on hand. Thank you very much and keep up the good work.
25 February 2024
I had told the service dept that I needed the 2 rear tyres checking and replacing due to low tread. But I had to leave my car in an extra day as this wasn't done initially.
25 February 2024
Initially I was booked in then after arranging lifts to BMW I was told that they didn't have the part to do my recall, was promised I would be top of the pile to get back. I wasn't and had to re-arrange myself.
24 February 2024
see above
23 February 2024
I don't like this txt from Williams wrt this survey
23 February 2024
Pleasant staff
23 February 2024
I had a slow puncture and phoned to arrange new tyre was give a price but when I go to garage the price was more expensive and option was to take it or leave it. There is very limited parking so drove around numerous times ti find a space...
22 February 2024
Great service
22 February 2024
I think it was Williams Bolton. Convenient, quick and welcoming
22 February 2024
Service was all completed quickly and professionally, a vehicle check light came on after service and this was all sorted free of charge. Tom was amazing.
22 February 2024
Car is telling me i need to bring it back in May for break fluid i would like to no why this wasn't done with full service
22 February 2024
Tom from service team have taken care extremely well.
22 February 2024
Same as above
22 February 2024
Told you would contact me when my car was in the workshop as to when it would be ready no call I had to contact you job went into the day after i still had to contact you for information
22 February 2024
I was able to book an appointment to resolve a warning light issue at Williams Stockport at short notice when other BMW centres couldn't help for weeks. The car was kept overnight and a courtesy car was found to get me home to Lymm. Brilliant!
22 February 2024
Very satisfied with the work done
22 February 2024
Straight forward, carried out what ever had to be done
06 February 2024
Overall experience good. Would comment that for a waiting appointment they do need to deal with car promptly
18 April 2024
Amazing customer service Neil was fantastic